Terms of Service

Kettleford sells digital products for use with Make.com. Kettleford is a trading name, not a company: the seller is one individual, based in the United States, trading as a sole proprietor. That person is the contracting party, issues the receipts, approves the refunds and answers the support email. There is no corporation or limited liability company behind the name.

The seller is identified by name on the business information page. Contact details are there, on the Contact page, and in the footer of every page.

These terms apply when you buy any product from us. Buying means you accept them.

Downloadable files. Blueprint files for import into Make.com, written documentation, annotated diagrams and spreadsheet templates.

We also build custom automations on request. That work is separate from these terms: it is scoped and quoted in writing, paid by invoice, and governed by the quote you accept. Nothing about it is sold through this website or its checkout, and buying a product here does not entitle you to any of it.

We do not sell a course or ongoing consulting, and we never log in to your accounts with your credentials. Custom work uses Make.com connections you authorise yourself and can revoke at any time.

All prices are in euros and are shown on every product page with the currency stated. VAT may be added at the Kit checkout depending on where you are.

Every product is a single payment for a single download. There is no subscription, no free trial, nothing renews, and no further amount is taken from your card by us after the purchase.

Payment is taken by Kit and processed by Stripe. No card details are entered on this website. The charge appears on your statement as KETTLEFORD.COM.

We do not run promotions, discount codes or time-limited pricing. The price on the page is the price.

Immediately, as a download link on your receipt. The Delivery and Access policy sets out the detail, including what to do if a download fails.

Fourteen days, no reason required. The Refund Policy sets out the detail and is reproduced in full on every product page before the buy button.

If you are an EU or UK consumer you also have a separate and much longer statutory right to a product that matches its description and works. That is set out in section 12 and in the Refund Policy, and the 14 day window does not shorten it.

What you may do with the files is set out in the Licence Terms. In short: use them in your own business, change them, do not sell them on. Client deployment needs the Agency Licence.

• Having the accounts and plans a product needs. Every product page lists these before you buy.
• What the scenarios do once they are running in your account. They send emails, write records and touch your customers' data, under your control and on your infrastructure.
• Testing before you point a scenario at live customers. Import it, run it against test data, and read what it did.
• Your own legal obligations, including data protection, tax, and any rules that apply to sending email in your market.

We make no claims about results. Nothing here promises you more revenue, more reviews, more leads, or time saved. Those depend on your business, your customers and your setup, none of which we control.

The prerequisites listed on each product page are what a product has been built and tested against. Anything outside that list has not been tested, and we say so rather than implying wider coverage. This describes the scope of what is being sold; it is not an attempt to reduce the statutory rights set out in sections 11 and 12.

Make.com is a third-party platform that changes without consulting us. A module version can be deprecated and an import can stop working. We maintain the blueprints and update them where we reasonably can, but no seller can promise that a third party will leave its platform alone. If a pack stops matching its description, that is what the conformity rights in section 12 are for, and they are not limited by this paragraph.

Kettleford is not affiliated with, endorsed by, or sponsored by Make.com or Celonis. Make and Make.com are trademarks of their respective owners, used here only to identify the platform these products are built for.

We refer to Make.com because that is the platform these products are built for, and there is no way to describe them accurately without naming it. That is all the reference is.

Do not use anything bought here to send unsolicited email, to harvest personal data you have no right to, to impersonate anyone, or for anything unlawful in your jurisdiction or ours.

The Review and Feedback pack in particular can be configured in ways some review platforms prohibit. The documentation says where those lines are. Staying on the right side of them is your responsibility.

These are files that run inside systems we do not control, touching data we never see. We cannot be liable for what a scenario does once it is in your account.

To the extent the law allows, our total liability for any claim connected with a product is limited to what you paid for it. We are not liable for lost profits, lost data, lost business or indirect losses.

Nothing here limits liability for anything that cannot lawfully be limited, and nothing here removes a right your own consumer law gives you. For EU consumers that includes the conformity rights in Directive (EU) 2019/770, which last at least two years from supply. Where any sentence in this section conflicts with those rights, those rights apply and the sentence does not.

You have rights these terms cannot reduce. They are worth knowing in advance rather than discovering during an argument.

• Fourteen days to withdraw from the purchase, for any reason or none. We do not ask you to waive this, even though the law would allow us to for digital content delivered immediately.
• A statutory guarantee that the digital content matches its description and works, lasting at least two years from supply, with the right to a fix, a proportionate reduction in the price, or termination. This is separate from the 14 days and much longer.
• The right to bring proceedings in the courts of the country you live in.
• The right to contact our EU data protection representative instead of contacting us, once that appointment is published in the Privacy Policy.
• All of this is set out in the Refund Policy, which is reproduced in full on every product page before you buy.

We may update these terms. The effective date at the top changes when we do. The terms that applied when you bought are the ones that govern your purchase.

These terms are governed by the law of the US state in which the seller is resident, and by United States federal law where it applies. The state is named on the business information page, and it will be named there before any order is accepted.

If you are a consumer in the EU or the UK, this does not deprive you of the protection of the mandatory consumer law of the country you live in, and you may bring proceedings there.