Contact
Two addresses and a telephone number, all answered by the same person. There is no general contact form, because email is faster for you and leaves you with a copy.
Before you buy
Questions about whether a pack fits your setup, which apps a scenario touches, whether it works with a tool that is not listed. Ask before buying rather than after. It is a faster answer than a refund.
After you buy
Download problems, a blueprint that will not import, a step in the documentation that does not match what you are seeing, or a refund request. Email from the address you bought with and say which product it is.
By telephone
+1 (360) 559-1842. The same one person answers it, so the response times below apply here too.
Response times
We reply within one US business day, Monday to Friday. That is a real commitment rather than a target: if you have not heard back inside it, send the email again, because it did not arrive.
There is one person answering, in the Pacific time zone. Worth knowing if you are in Europe: an email sent at the start of your working day is being read in the afternoon, and one sent on a Friday evening is being read on Monday.
What we cannot do
- Log in to your Make.com account with your password. A custom build uses a connection you authorise yourself, and it is quoted in writing before it starts. The custom automation page has the details and a form that writes the brief for you.
- Debug a scenario you have rewritten. We will happily help with the scenario as it shipped, and the documentation explains every module so you can work out what your change did.
Refunds
Fourteen days, no reason required. Email support@kettleford.com and say which product. The full refund policy is on its own page and reproduced on every product page.
Business details, including how payment is processed, are on the business information page.